Why 1:1 Automated Chat is Poised to Dominate 2019

This Post Was Originally Published on Sprinklr’s Blog on December 18, 2018. Social networks exploded, in large part, because they empowered individuals to interact with large groups of people at once. Recently, however, more and more users are harnessing social platforms for one-on-one conversations – especially with brands. It may be hard to believe, but […]

Snaps Transforms the Tiffany & Co. Holiday Gift Shopping Experience

The Digital Opportunity: Consumers Dream Big at Tiffany & Co. with Personalized Gift Guides and “Drop a Hint” Campaign   New York, N.Y., December 6, 2018 – Tiffany & Co., the iconic luxury retailer, turned to Snaps, the leading conversational automation platform, to elevate the consumer holiday shopping experience with the launch of an innovative […]

Snaps Ranked #33 Fastest Growing Company in North America on Deloitte’s 2018 Technology Fast 500™

New York, NY, November 15, 2018 — Snaps is excited to announce being ranked #33 on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America. We are proud to be recognized as the only enterprise conversational marketing platform having earned this […]

The Shift To The Direct Brand Economy – Key Learnings From The IAB Direct Brand Summit

Snaps attended the IAB Direct Brand Summit (DBS) this week in NYC. The IAB announced a first-of-its-kind analysis that pinpoints the most important Direct Brands to watch and the event was for large and emerging brands to learn from each other. The audience consisted of hundreds of direct-to-consumer (DTC) brand executives, incumbent brand executives, publishers, and platforms. […]

Four Takeaways From Facebook Global Partner Summit (GPS) 2018

Attending the Facebook Global Partner Summit (GPS) this year was a great opportunity for the broader Facebook partner community to come together, exchange ideas and learnings, and get an inside peek at the FB platform roadmap into 2019. For the Messenger portion of GPS, it was also incredibly rewarding to have Snaps partners Marriott, Clairol, […]

How Snaps Provides Market Ready NLP for eCommerce Businesses

At Snaps, our goal is to make it easy for brands to deliver high-quality user experiences through AI chat automation. While chat has existed for many years on the web and in apps, the addition of AI enabled bots enables us to extend the value proposition by lowering the cost of servicing inbound customer requests […]

Snaps Is The Only Enterprise Chatbot Provider Mentioned In The Latest Forrester Report: Customers Want Convenience, Not Conversation

Today, we’re excited to announce Snaps’ featured inclusion in the latest Forrester Report, “Customers Want Convenience, Not Conversation”. In the Forrester report, they recognized that “digital business leaders should only build conversational interfaces where they offer more convenience than existing means of interacting with customers.” Here’s our brief overview of the report, and you can […]

Snaps & Sprinklr Integration Provides A Seamless Handoff Between Chatbots And Customer Care Agents

This Press Release Was Originally Published on Sprinklr’s Blog on September 12, 2018. We’re so thrilled to announce the new integration with Sprinklr, the world’s #1 social media management platform.   Sprinklr and Snaps are solving a brand’s biggest bot challenge by developing a new agent handoff for brands to manage the transition between automated and […]