AI-powered chat means never having to turn off. Your customers will receive immediate responses to their most frequently asked questions and most resolvable issues. 81% of inbound requests can typically be answered through automation.
Deflect tickets and lower customer care costs by more than 20%. Snaps off-the-shelf solution accurately answers 65-80% of all commonly asked questions.
Messaging applications like iMessage and Facebook Messenger are the fastest growing service channel. Automating service allows for brands to respond on every channel in a consistent way.
Like people, AI-powered experiences learn from their successes and failures. Train your service with call logs, FAQ databases, product catalogs and customer interactions. Snaps integrates with IBM Watson and other breakthrough AI frameworks to understand your customers despite their misspellings, synonyms and (sometimes) rude ways of asking questions.
For complex questions that require a personal touch, seamlessly hand off sessions to your care team on their preferred tool. Snaps supports Sprinklr, Zendesk and other major call center chat tools.
Snaps integrates with CRM like Salesforce, Commerce clouds and other first party tools. You can also help your customers find the perfect size with our TrueFit integration or find store hours with Yext.
Michael Kors chatbot correctly answers 81% of all questions asked without the need or a person.
Michael Kors worked with Snaps to create an interactive Facebook Messenger to teach customers more about the Access Sofie (Michael Kors' smartwatch) features and functionalities. The chatbot guides users through the setup process and gives tips on how to get the most out of using the smartwatch.
Snaps A.I. FAQ solution helps American Family Insurance customers on Facebook Messenger and Twitter
With Snaps, AmFam launched automated customer service chatbot to provide insurance quotes on car insurance, renters insurance, homeowners insurance, life insurance, business insurance and more without the need for a human agent.
Snaps A.I. FAQ solution correctly answers over 60% of all questions asked by shoppers.
With Snaps, Simon launched the first enterprise-wide Facebook Messenger Bot to provide a complete Digital Concierge experience. Shoppers at all 208 Simon Malls, Mills centers and Premium Outlets in North America now have yet another option for accessing relevant and useful information as they shop, including store and restaurant information, hours of operation, special events, daily promotions and a list of available amenities.
With Rosé Your Way™, your personal Rosé concierge is only a Facebook message away! There are so many Rosés out there, and that’s why we are here to help. Just send us a message, and we’ll help you find the perfect Rosé for your taste buds.
Want to learn more about how to deploy AI customer service experience? We wrote the book on it. Learn the secrets to building a chatbot for customer service.